Order Status

How do I use a promo code?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your promo code.

Enter in the Promo Code and click Apply.


Has my order shipped?
After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of ship date.


How do I change quantities or cancel an item in my order?
Call earVenture at 1-800-216-2410 immediately. Please note that once an order has begun processing or has shipped, the order is no longer editable.


How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.


My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.


My shipment is missing parts/products.
Missing Parts
If your products are missing any parts, please contact customer service for assistance. Please provide your order number when making your inquiry.

Missing Products
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have delivered, in the case that earVenture has shipped your order in multiple shipments. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. Please provide your order number when making your inquiry.


I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.


When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.


Do you ship to my country?
Currently, earVenture are only shipped in the United States.


What is your return policy?
Only accessories can be returned for a refund within 14 days of delivery. All return items must not be open.

Fill out Return Form to indicate reason for return. Mail back the return form, items, and a copy of your invoice.

Return Address
earVenture
1260 Red Fox Road, Suite 100
Arden Hills, MN 55112

earVenture will process your request within 7-10 business day of return delivery, in the form of original payment.

If you have any questions, contact earVenture at admin@earventure.net.